Privacy Policy

Introduction

This Privacy Policy describes how trivoxenla.top d.o.o. ("we", "our", or "us") collects, uses, and protects your personal information when you visit our website trivoxenla.top or use our services. We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the General Data Protection Regulation (GDPR) and applicable privacy laws.

As the data controller, we are responsible for ensuring that your personal data is processed lawfully, fairly, and transparently. This policy explains your rights regarding your personal data and how you can exercise them.

Data Controller Information

The data controller for your personal information is:

Data Collection

We collect various types of information to provide and improve our services. The data we collect includes:

Information You Provide Directly

• Contact information (name, email address, phone number)
• Organisation or institution details
• Communication preferences
• Information provided in enquiry forms or correspondence
• Service requirements and consultation requests

Information Collected Automatically

• Device information (browser type, operating system)
• Usage data (pages visited, time spent on site)
• IP address and location data
• Cookies and similar tracking technologies
• Referral sources and website interactions

How We Use Your Information

We process your personal data for various purposes based on different legal grounds. The main ways we use your information include:

Service Provision

• Responding to your enquiries and providing requested information
• Delivering our education analytics comparison services
• Processing consultation requests and providing recommendations
• Managing client relationships and project delivery

Communication and Support

• Sending service-related communications
• Providing customer support and technical assistance
• Notifying you about service updates or changes
• Following up on enquiries and feedback

Website Improvement and Analytics

• Analysing website usage patterns and performance
• Improving our website functionality and user experience
• Understanding visitor preferences and behaviour
• Optimising content and service offerings

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR:

• Legitimate Interest: For website analytics, service improvement, and business development
• Contractual Necessity: To provide services you have requested
• Consent: For marketing communications and certain tracking technologies
• Legal Obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• With service providers who assist us in operating our website and delivering services
• When required by law or to protect our legal rights
• With your explicit consent for specific purposes
• In connection with a business transfer or merger (with appropriate safeguards)

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Our data retention periods are:

• Contact enquiries: 3 years from last contact
• Client project data: 7 years after project completion
• Website analytics data: 26 months
• Marketing consent records: Until consent is withdrawn plus 3 years

After these periods, we will securely delete or anonymise your personal data unless we have a legal obligation to retain it longer.

Your Rights

Under GDPR, you have several rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another controller
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing based on consent

To exercise any of these rights, please contact us at [email protected] or +385 11860152. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure hosting and backup procedures

International Data Transfers

Your personal data may be processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses approved by the European Commission
• Binding Corporate Rules or certification schemes

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Complaints

If you believe we have not handled your personal data in accordance with this policy or applicable law, you have the right to lodge a complaint with the relevant supervisory authority. In Croatia, this is the Croatian Personal Data Protection Agency (AZOP).

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Additional Information

This Privacy Policy applies specifically to trivoxenla.top and our education data analytics comparison services. If you have any questions about how your data is processed or wish to learn more about our data protection practices, please don't hesitate to contact us using the contact information provided above.